Sustainability

Workplace Safety and Health is an integral part of our business operations.

Besides investing heavily in specialised WSH equipment, Daikin also has safety professionals providing WSH advice and assistance to its technicians at various worksites on a daily basis.

We encourage safe work practices by recognising and rewarding Service Teams at our annual Service Partner Awards. Service partners are awarded based on the criteria of least demerit points during safety audits, upkeep priority of safety measures and good safe working practices.

We have also developed safety training to share our expertise and best practices with the industry and promote safer air-conditioning works.

To further strengthen efficiency and compliance, we have digitalised the reporting and submission of safety documentation to promote seamless tracking, faster verification, and improved accuracy. This shift eliminates the need for paper submissions, reducing administrative workload, minimising errors, and ensuring that safety information is captured, stored, and retrieved in a timely and environmentally friendly manner. Digital submissions also allow realtime monitoring, enabling quicker response to safety issues and enhancing overall operational safety standards.

Being a bizSAFE Partner, Daikin is committed to promoting a strong WSH culture among its stakeholders.

Our Service Partners are all required to achieve bizSAFE Level 3 certification within a year of joining Daikin.

Daikin strongly believes that the investment in WSH has paid off and has resulted in more business opportunities. The reputation of having good WSH records and procedures in place has also helped them gain the trust and confidence from potential customers.

Workplace Safety and Health Policy

Daikin Airconditioning (Singapore) Pte Ltd aims to be a Safety and Health Organisation while providing high standard of performance in our products as well as services.

This policy applies to the company premises, activities of the company and controlled equipment.

In fulfilment to the applicable requirements stated in the Workplace Safety and Health Act, Workplace Safety and Health (Risk Management) Regulations and other legal legislations,

• We are committed to communicate our safety and health concerns to our staff and contractors.
• We are committed to integral safety and health as part of our daily work and culture in fulfilment of our products and services liabilities.
• We are committed to take timely and proper actions on any emerging safety and health hazards and ensure continuous improvement in maintaining a safe and healthy working environment.

Our principal goal is to improve Safety and Health management through periodic inspection, audit and review, as well as to eliminate injuries and illness in our workplaces.

Promotional programs aimed at demonstrating the Company’s commitment in establishing an effective safety management system are implemented yearly. This will provide and maintain a safe and healthy working environment.

The promotional activities include:

Display of Safety Policy
Daikin Airconditioning (Singapore) Pte Ltd. displays its safety policy at prominent locations around the premises.

Safety Information Board
Safety news, accident statistics and other safety promotional materials are displayed on the safety information board where all employees could view them.

Safety Talk and Video Shows
Regular safety talks and safety videos are conducted and shown to technicians during safety orientation and Safety Briefings.

Van and Tools Inspection and Disinfection
Vans and Tools for Service Teams are inspected once every year to ensure the teams are adequately and safely equipped to carry out their jobs.

Tools Inspection

With the Covid Pandemic situation in Singapore, we also disinfect all our vehicle fleets and tools to provide for a safe environment for our customers.

Van Disinfection

Electrical Tools Inspection
The electrical tools that our service teams use onsite are inspected every six months by electrical professionals to ensure safe electrical working by our technicians.

Workplace Safety and Health Inspection
Our jobsites are regularly visited by our Safety Professions to ensure safety compliance by our Service Teams onsite.

Recognition of Good Safety Performance
The Company should, as part of its safety promotional program, recognizes and acknowledges good safety performance.

Service Teams which exceled in Safety are recognized in our yearly Service Partner Awards.

Safety Awards

Performance Index

Daikin Singapore aspire to eliminate workplace injuries and ensure the well-being, health and safety of our colleagues and service partners.

We strive to lead in implementing best practices in workplace safety & health in the air-conditioning industry.

Our objectives are to reduce Accident frequency rate (AFR), Accident severity rate (ASR), Near miss (NM), Fatality rate (FR), Occupational disease rate (ODR) below the set benchmark in line with MOM national WSH statistics.

We will continuously increase our site safety inspections, impose demerit points for poor safety performance & will take account of appropriate risk controls measures for a safer & healthier workplace for each and everyone.

Numbers are higher than the previous year as there was an accident where a staff member tripped and fell on a spiral staircase in the building.

Counter measures were set in place to prevent this type of accident from being repeated in the future.

Work Life Harmony

Daikin Superbowl Competition 2025 took place at SAFRA Toa Payoh. It was an evening filled with friendly competition & teamwork, and a great opportunity to unwind and connect outside work. Hidden bowling talents were discovered, with impressive scores and plenty of strikes lighting up the lanes!

A delicious dinner buffet spread was catered — participants enjoyed it so much, that many went back for seconds (and even thirds). Everyone brought their A-game and filled the bowling alley with adrenaline and contagious energy, with cheers for each other echoing after every strike and spare.

Standout bowlers walked away with well-earned trophies and shopping vouchers. Adding to the excitement this year, three lucky winners were also drawn in an electronic lucky draw, by our management team!

Employment Wellness

At Daikin, we believed that employees involved in wellness programs are healthier and experience more job satisfaction. They are more engaged and less absent from work. Our comprehensive employee wellness program can also help to keep our employees productive and happy and make it easier to attract new talent. These programs are crucial to our employees and our organization’s health and wellbeing. Helping and motivating our employees to stay healthy has a direct effect on the productivity, and thereby profits, of the company.

The Wellness Committee is formed by volunteers from different departments, and they planned activities to promote good health, wellness and build rapport & harmony among all employees in the Company.

Policy and Commitment

The wellness programs are designed to enhance employees’ engagement and teamwork. It is in line with Daikin’s practice of People-Centred Management (PCM), where the Company believes that “People are the source of its competitiveness” and the “Cumulative growth of all Group members serve as the foundation for the Group’s development”; “People is fundamentally good” and aims to “Build a true trustworthy relationship with a human touch and warmth of the heart” to draw out the motivation, understanding, and acceptance of all employees of DSP into one collective force.

The committee focuses on 2 main functional areas:

1. Sports & Healthy Lifestyle Programs
   Programs to promote a healthy lifestyle such as health talks, workshops, cooking lessons & sports activities
2. Corporate Events
   Programs to enhance team spirit & establish communications and harmony among employees. CSR events & activities to contribute to society. Examples are Team Bonding Trip, Retreats, Fund Raising Charity Events

Sustainable business begins with the constant understanding of frontline issues and evolve for the better. This leads to changes in better product quality and services that sustain the business, the society we serve and our home, the Earth.

Policy and Commitment

Daikin’s philosophy is to identify and fulfill customers’ needs through providing high quality products, materials and services. Keeping in mind the changes in social trends, we will proactively propose new products and services that exceed customers’ expectations.

Initiatives and Actions

Daikin aims to exceed customers’ expectations on comfort and convenience, leading to higher satisfaction. By continuing to enhance the skills of our engineers and level of dedication, we will strive to provide high quality products and services.

*Satisfaction of after-sales services, regarding the base year as 1.00.

Service engineers’ technical skills are essential in providing good service. Therefore, yearly training and technical assessment are conducted to ensure that the engineers are equipped with the minimum skillsets to embark on the troubleshooting works on the ground. Apart from basic technical training, service engineers also undergo soft skills training for more effective communication with customers.

In today’s business world, goods and services are sourced, shipped and delivered across the globe. Supply chains are dealing with issues such as sustainable production, environmental destruction, human rights including child labor and forced labor, and labor issues including working conditions and occupational health and safety. These issues have been reported frequently on the news and they raise awareness in consumers and NGOs. It is imperative that companies step up sustainability initiatives for their own good and their entire supply chain.

Policy and Commitment

We are constantly looking out for business partners to share common profit and introduce new and innovative products useful for our society.

Purchasing Policy:

• Fair relations based on an open door policy
  Provide open, equal, and fair opportunities for all companies, regardless of their locality, size, and sales results.
• Look for good partners
  Procure from local as well as overseas vendors who provide innovative products at high quality and competitive prices.
• Observe laws, and maintain confidentiality
  Observe laws on business dealings and respect the spirit of these laws.
• Mutual growth through mutual trust
  Create open conditions for business dealings and respect free competition.
• Promote CSR Procurement
  Work hand in hand with suppliers on fulfilling their social responsibilities, such as sustainable purchasing, environmental conservation, occupational safety and health, human rights, forced labor.

In our commitment to sustainable procurement, priorities will be given to vendors who share the same values.

Initiatives and Actions

Potential partners are invited to complete our Vendor Evaluation Form to collect and assess information about the company. When considering the new vendor, priority will be given to the one who has obtained ISO 9001, ISO 14001 and is compliant with RoHS or REACH standard.

An Annual Green Procurement Inspection List is sent to our top suppliers to ensure that they have an environmental management system, comply with the applicable laws, manage chemical waste and take initiatives to reduce their carbon footprint.

Code of Conduct

Daikin is working with suppliers worldwide in ensuring responsible procurement in order to fulfill its social responsibility across the entire supply chain. We consider our suppliers as important partners, with whom we are promoting relationships of trust through open, fair, and equal trade. At the same time, Daikin promotes CSR procurement with consideration for the environment, quality, occupational safety, and human rights within its supply chain including our suppliers in order to earn society’s trust as a global company.

Daikin Airconditioning (Singapore) Pte Ltd (“DSP”) is committed to conducting business in a responsible and sustainable manner and works towards successful supplier relationships built on trust, fairness and expected behaviour.

Our product and service suppliers (“Suppliers”) are critical to our success. DSP strives to select reliable organizations committed to providing superior products and services that meet our expectations in terms of ethics, business conduct, and social and environmental responsibility.

The Supplier Code of Conduct (“Code”) sets forth our expectations and requirements for our Suppliers. The Code is not intended to be an exhaustive list of all ethical and business conduct requirements, as DSP understands and expects our Suppliers to have their own internal codes of ethics and conduct.

1. Human Rights

   Anti-Discrimination

   1. Respect the human rights of each and every employee, both those of your own company and those working for companies you outsource to, without regard to nationality, race, ethnicity, religion, color of skin, age, gender, sexual orientation, or disability. Strive to ensure a pleasant working environment and good human relations in the workplace.

   Anti-Harassment

   2. Do not engage in harassment, including sexual or power harassment or harassment relating to pregnancy, childbirth, or childcare leave, and make every effort to create a fair and positive workplace. Furthermore, respect the human rights of people outside the company including your business partners and various stakeholders.

   Child Labor & Forced Labor

   3. Thoroughly comply with all labor laws and regulations (Labor Standards Law, the Industrial Safety and Health Law, the Labor Union Law, etc.,) and strictly prohibit the labor of underage employees, minors who do not meet minimum legal age requirements (child labor), or labor performed under compulsion or again a person’s will (forced labor).

   Respect Diversity

   4. Pool the strength of all people concerned by respecting their diverse values and working philosophies and mutually accepting their differences, with the aim of building a workplace where you can maximize the talents of your human resource.

   Principle Of Strict Legality

   5. Have all your employees act in awareness of their responsibility as members of society. Do not commit any anti-social or illegal acts, and do not get involved with any companies or individuals committing such acts.
2. Workplace Health and Safety
   1. Take all possible precautions for safe operations and act with a mindset of “Safety First” to ensure the safety of the workplace and further gain the trust of people in the regions you serve.
   2. Conduct daily inspections of workplaces for possible causes of disasters and implement prevention measures so that you can create a work environment where disaster risk is minimized and where your employees can thus work in safety.
3. Environment

   Preservation of the Global Environment

   1. Comply with environment-related laws and regulations in each country and region, and implement activities to sustain and improve the global environment in all areas of business, including development, production, sales, logistics, and services.
      Raise Environmental Protection Awareness
   2. Work with Daikin and other business partners and suppliers to carry out environmental protection activities in all aspects of your business operations, including manufacturing, distribution, sales, and after-sales service.
   3. Be aware of the environmental impact that your business has on your operations and its surroundings as well so that you do not cause environmental and health hazards in the community

   Promote Green Procurement

   4. Cooperate in all aspects of Daikin’s Green Procurement Surveys, and continuously strive to improve your company’s Green Procurement Score on these surveys.
4. Quality and Product Safety
   1. Always strive to ensure safety and quality of products for end users. If problems arise, take action promptly and appropriately.
5. Information Security

   Protection Of Intellectual Property

   1. Acquire and protect intellectual property rights for your company, respect the intellectual property rights of other companies, and ensure you do not infringe upon the intellectual rights of other companies.

   Data Protection & Confidentiality

   2. Properly manage and efficiently utilize confidential information and personal information of your own and other companies, and always ensure that such information is obtained under lawful means.
   3. Protect your company’s IT system (computer systems, networks, and information property kept within the computer systems) from cyber attacks such as computer viruses from outside your company.
6. Business Ethics

   Proper Company Policies

   1. Observe your working regulations and internal company policies and do not commit any dishonest or unfaithful acts. Moreover, maintain internal order and public morals and work diligently and with sincerity.
      Honest Business Dealings
   2. Pursue honest business activities by engaging in honest competition in abidance with Singapore’s Competition Act and the relevant laws of other countries and regions, and by abiding with other laws related to business dealings.

   Compliance With Laws & Regulations

   3. Accurately comprehend and observe all business laws and regulations of each country and region applicable to our business activities. Comply with trade-related laws and regulations of each country and region, and under no circumstances get involved in dealings that risk endangering world peace and safety and the maintenance of world order.

   Anti-Corruption & Bribery

   4. Exercise moderation and perform within the acceptable range of social norms and obey the laws and regulations of each country and region in regards to entertainment, the exchange of presents, and invitation relating to your business. Prohibit any bribery, corruption, extortion and embezzlement. In particular, do not entertain, provide gifts of monetary value, or extend invitations to public officials in Singapore or abroad that violate the applicable laws and regulations in each country and region.

   Anti-Monopoly & Fair Competition

   5. Observe all applicable laws and regulations relating to fair competition and fair trade of each country and region, including antimonopoly laws. Furthermore, conduct fair sales and procurement activities based on proper corporate ethics and in accordance with sound business practices and social norms.
      Prohibition of insider trading
   6. To maintain trust as company, do not take a part in the buying and selling of stockshares with the aid of non-disclosed information obtained from your own or other companies (insider trading).

   Proper handling of accounting procedures

   7. Perform accounting procedures lawfully and properly according to accounting standards and tax laws, and strive for a high level of internal control.
7. Communication
   1. Have written rules such as business policy and code of conduct to inform employees of their social responsibilities in business practices and ensure they strictly fulfil them.
8. Compliance with Supplier Code of Conduct
   1. Suppliers are required to acknowledge that they have read and understood this code. We expect our Suppliers to communicate the content of this Code to their employees, suppliers and all third parties they engage to fulfil their contractual obligations with DSP, as well as to observe the Code’s principles when selecting subcontractors and ensure they comply with the Code’s requirements.

The Daikin Group does business globally and strives to be a locally rooted company wherever it operates, with its employees taking the initiative in conducting activities that are valuable to local society. In Daikin Singapore, we started Daikin For U which represents our commitment towards giving back to the society and environment we care for.

Policy and Commitment

Besides being a trusted air conditioner brand in Singapore, we would like to be able to contribute to the progress of our community, such as collaborating with local companies to protect the environment, and living in harmony with communities. Daikin For U shows our efforts to help and impact everyone in a positive way. We hope that through our continuous efforts, we can build a close relationship with the community.

Initiatives and Actions

We use our resources to contribute to society by :

1. Protecting the Environment
2. Partnering with Institute of Higher Learning to provide opportunities to graduates and mid-career opportunities



Students from Republic Polytechnic working in a lab that is set up by Daikin.

3. Living in Harmony with Communities

In conducting our business around the world, we help communities to progress proactively by providing them with the support they need. In Singapore, we do this through our Annual Charity Golf Event, where we lend a helping hand to different beneficiaries under Community Chest. We also support Mediacorp Care and Rice Donation Drive yearly, where we raise funds for the disadvantaged and have our staff take up in volunteering activities

4. In addition, we are committed to improving our environment through our support of the Mediacorp “Plant a Tree” initiative, under which we planted 60 trees in 2024

*All data and figures are updated as of 28th March 2025

Proper Management and Utilization of Information

As stated in our Code of Conduct, we shall properly manage and effectively utilize the confidential information of our company, the confidential information obtained from other companies, and the personal information of our customers and employees, and we shall not obtain any information through improper means. We shall thoroughly execute IT security management for our computer systems and the data-resources saved on them.

Daikin is committed to complying with the Personal Data Protection Act 2012.

If you have any comments, suggestions or complaints, please contact us (and our Data Protection Officer) through our enquiry page.

Compliance and Education Efforts

Every year, we conduct self and risk assessment checks to ensure constant compliance with our Group Conduct Guidelines.

Daikin has designed a Privacy Policy and various in-house rules for information protection to properly collect, use, disclose and protect all personal information entrusted to us. For example, data protection officers and others in each division follow these in-house rules in leading employees in the strict protection of personal information.

To continually monitor and improve on our information security system, Internal Auditing Department conducts audits to ensure constant compliance with our Conduct Guidelines and Information Security policy.

We conducted Personal Data Protection Act (PDPA) trainings to educate, keep informed with all changes of the Act and improve our policies and processes to comply with the rules and regulations of the Act.

ISO 27001:2022 Certified

Daikin has achieved ISO/IEC 27001 certification, a globally recognized standard for information security management. This milestone demonstrates our commitment to protecting sensitive data and ensuring robust cybersecurity practices across our operations.

As cyber threats continue to grow in complexity, ISO/IEC 27001 provides us with a structured framework to identify, assess, and mitigate risks proactively. The standard promotes a holistic approach—integrating people, processes, and technology—to strengthen our overall cyber resilience.

By implementing an Information Security Management System (ISMS) aligned with ISO/IEC 27001, we not only reinforce trust with our stakeholders but also support operational excellence and long-term sustainability.

Through strategic partnerships, we synergize our expertise and resources to create an enhanced value to the community and achieve greater sustainability.

To contribute positively to the national sustainability efforts, we are collaborating with Singapore Power Group to provide Singapore’s first large-scale residential Centralised Cooling System (CCS) in Tengah. Efficiency gains from this Centralised Cooling technology is significant where it translates to about 30GWh of energy savings annually. This equates to powering up to 9,000 3-room HDB flats. Tengah residents will enjoy a saving of up to 30% in energy costs.

With our green sustainability commitment and pursuit of achieving net-zero energy building, we acquired BMS Engineering & Trading Pte Ltd in 2019. BMS Engineering (a subsidiary of Daikin Singapore) is the only System Integrator certified by Schneider Electric (SE) as MASTER EcoXpert in Singapore. We aim to work with building owners to maximise building energy efficiency, while in the process achieving BCA Green Mark Platinum Certifications.

To further accelerate our sustainability efforts, we continuously search for relevant partners to collaborate with. We signed a MOU with VEMAC (part of A-GAS) to work on environmentally conscious refrigerant lifecycle methods such recovering, reclaiming, and recycling of refrigerants. Recently, we signed a MOU with Innovative Polymer to advocate the adoption of chemical-free Cooling Tower Water Treatment Solution for buildings in Singapore to achieve energy and water savings.

For any sustainability partnerships, please contact us at marketing@daikin.com.sg.

• ST Electronics
• BMS Engineering
• SP Group
• BMS
• Vemac
• D-Link
• L3 (Fibaro)
• Innovative Polymers

Why is it important?

For a company to achieve sustainable growth, it must understand the concerns and expectations of stakeholders and know that business activities of a company will directly and indirectly affect them. Hence, Daikin constantly engage in dialogue with our stakeholders to establish and maintain a mutual relationship.

Policy and Commitment

We value opportunities for dialogue with customers, business partners, employees, and local communities, and share our findings with the management. In addition, we partner with government agencies, international organizations and experts to create and improve environmental performance in products and services.

Initiatives and Actions