Before Buying an Air Conditioner
Energy Labelling Scheme indicates energy efficiency information of the product to help consumers make purchase decision by differentiating the product by energy efficiency and simulate introduction of cost effective, energy efficient technology.
It also promotes environmental protection initiatives through usage of energy efficient product. For more information, please visit Singapore National Environment Agency (NEA) website at this link.
The Green Tick Rating Label means how energy efficient the air conditioner is according to the number of ticks given. The more ticks, the better efficiency just like our 5 Ticks iSmileEco Series! Find out more about our authorised dealers for the most efficient system in town!
You can calculate using this formula: Estimated Electrical Consumption = Input (kW) X No. of hours used X No. of days per month X Current Utility Rate
Of course, the air conditioner model and usage pattern also plays a part!
Every equipment lifespan is subjective to individual’s usage and maintenance. However, Daikin Airconditioners are top quality and you can rest assure you will be getting your money’s worth.
Don’t forget to service your aircons every 3 – 6 months to maintain its equipment efficiency level, sign up for an appointment today!
Yes! Inverter air conditioner delivers cool air by varying the frequency of the compressor which regulates the refrigerant to meet the desired temperature with minimal fluctuations.
It depends on the requirements of your ideal air conditioner. Feel free to contact our Daikin Authorised Dealers to find out more!
The selection depends on room size, usage, number of rooms you require to be air conditioned, HDB requirements and your preferred temperature setting. It would be advisable to consult your authorised dealers / contractors to perform a heat load calculation on your premise before selecting a suitable model for your application.
The selection depends on:
- Room size & number of rooms
- Usage pattern & preferred temperature setting
- HDB requirement
Feel free to consult our Daikin Authorised Dealers to perform a heat load calculation on your residence before the selection.
Fret not! We have a full listing of our Daikin Authorised Dealers; where you can find a suitable one for sure!
General
COP (Coefficient of Performance) indicates how well the air conditioner uses energy. A higher COP means greater energy efficiency which will result in lower electricity consumption, hence saving money.
The recommended temperature setting is around 22ºC to 24ºC. However, it also depends on different individual’s preferred comfort level.
Oh no! No regular maintenance servicing will reduce the air conditioner’s performance and cooling efficiency.
- Shorten the life span of the air conditioner
- Cooling coil & rotor will clog
- Water leakage may occur
Check out our Daikin Servicing and Maintenance contracts available and book an appointment today!
Well, we do not advise you to do that because:
- Moisture in the air may condense and drip on the electrical applicance below the indoor unit
- Condensation may form at the piping connections during cooling operation at the outdoor unit
For safety purposes, nothing should be placed on top of the outdoor unit as this could pose inconvenience to the air conditioner servicemen and danger to other residents as well.
Absolutely! We have the best supply of spare parts in Singapore. Do visit our Spare Parts Centre at 10 Ang Mo Kio Industrial Park 2 Singapore 569501. Operation hours are 9am to 5pm (Mon-Fri). Our friendly counter staffs will gladly assist you. Check out the available e-payment methods here.
If my room is exposed to direct sunlight, will it affect the selection of the air conditioning unit?
Yes, the cooling rate will be affected. We will suggest for you to contact any Daikin Authorised Dealers for further advise.
Of course! However, our showroom is temporarily closed to make your experience better and more enjoyable than ever.
In the meantime, please visit our website to learn more about Daikin’s products!
Firstly, you must submit the floor plan of the house to the installer. They will submit the air conditioner catalogue, floor plan and application form to HDB for approval. Thereafter, you will receive a letter of permit from HDB.
The filter light indicator acts as a reminder for users to clean the air filter. After cleaning, you need to reset by pressing the filter sign button on the remote controller to deactivate the red light.
Daikin has a system for everyone! Do contact our Daikin Authorised Dealers for all your installation needs.
You can easily purchase from our Spare Parts Centre at No. 10 Ang Mo Kio Industrial Park 2. Please call our Service Call Centre at 6311-8686 from 9.00 a.m. to 5.00 p.m. (Monday – Friday).
No, it has to be replaced every three months or whenever it turns dark. The air purifying filter is not reusable.
It helps to remove fine dust, pollen, tobacco smoke and odour in the room. Thus, it provides cleaner and fresher air for healthy living. It is commonly used by customers who are sensitive to dust.
Product
VRV offers a wide capacity range, space savings, flexible design with a wide array of indoor units, easy installation with long piping length, quiet operation, optimal comfort and easy energy saving.
VRV stands for Variable Refrigerant Volume. It is widely used in high and low rise commercial buildings, residential houses, bungalows and semi-detached houses. As many as 16 fan coil units can be connected to a single outdoor unit.
A compressor is a motor inside the Condensing Unit (CU). It functions as a pump to circulate refrigerant in the air conditioning system.
An outdoor unit is also known as Condensing Unit (CU). It is normally installed outdoor to discharge hot air.
An indoor unit is also known as Fan Coil Unit (FCU) or blower unit. It is installed in the room and produces cold air.
Super-multi series system uses inverter technology whereby the compressor varies its frequency according to the load to regulates the refrigerant to satisfy room cooling requirements to achieve the desired temperature with minimal fluctuations. Power consumption is less compared to normal multi series.
You can purchase them from any of our Proshop / Authorised Dealers.
Proshop Dealers: https://www.daikin.com.sg/contact#Proshop
Authorised Dealers: https://www.daikin.com.sg/contact#Other
Build a cool environment with Daikin inverters. With inverter powerful operation, it boosts cooling performance when you first turn on the aircon or when you want to change temperature. Our revolutionary technology allows precise temperature control that constantly readjusts itself to the environment and changing occupancy. It is powerful and energy efficient while providing a comfortable environment in every room.
Warranty
An E-Warranty is Daikin Singapore’s official online warranty registration. It ensures your air conditioning system is registered in our database and eligible for warranty coverage and after-sales support. You may visit this link to register your warranty.
Simply visit our Warranty Registration page and fill in the required details such as:
- Model and serial numbers
- Installation date
- Purchase invoice
- Installer’s name or dealer
Yes, you must register your warranty within 14 days from the installation date to enjoy full warranty coverage.
The serial number is printed on a label:
- On the side or bottom of the indoor unit
- On the exterior panel of the outdoor unit
You can also check with your installer if you’re unsure.
- 1 year: General Warranty covers all parts of fancoil (Indoor Unit) and condenser (Outdoor Unit) excluding installation works. Replacement of all faulty parts are FREE OF CHARGE during the first (1st) year.
- 5 years: Compressor Warranty covers ONLY the compressor which is a part in the Condenser (Outdoor Unit). Labour charges apply to replace the faulty compressor after the General Warranty has expired.
Please call Daikin Call Centre at 6311 8686 for more details on the charges.
The invoice is required for warranty validation. Please request a copy from your installer or retailer before submitting your registration.
If your installer has already registered on your behalf, no further action is required. We recommend confirming with them by requesting a copy of the E-Warranty certificate or contacting us to verify the registration.
Yes, the warranty follows the installation address and product, not the individual. The new owner may contact us to update the contact information.
You’ll receive an email confirmation once your E-Warranty is successfully registered. If you don’t receive it within 3 working days, please check your spam folder or contact us.
You can reach our Customer Care team at:
- Call 6311 8686 (Mon–Fri, 9:00 AM – 5:00 PM)
- Email warranty.registration@daikin.com.sg
No. It is NOT covered during the warranty period. A servicing fee will be chargeable for any General Servicing or Chemical Flushing. Please call Daikin Call Centre at 6311 8686 for more details.
The warranty will end when: a) The equipment is relocated to another premise. b) The equipment is exported out of Singapore.
It will also be void under the following conditions:
- Tampering, alteration, modification, misuse and mishandling of the equipment.
- Damage caused by defective wiring, incorrect voltage and fluctuations or interruptions in the electrical power supply.
- Damage caused by natural calamities such as fire, lightning strike or flood, etc.
- Equipment connected to other make or brand.
Fret not. Simply call us for a reprint of your warranty certificate if you have already registered the warranty for your equipment before. Charges apply.
It does not cover labour and transportation, charging of refrigerant and other components within the refrigeration circuit.
Please allow 3 working days after your purchase or installation for the system to process your warranty registration.
Installation
Yes. Both the liquid and the gas pipes MUST be insulated to prevent water condensation from occurring.
Additional insulation of thickness 10mm or more of glass wool or polyethylene foam will be required under the following conditions:
- When the temperature and humidity in the ceiling exceed 30 degrees
- Relative Humidity (RH) 80%.
- When the unit is expected to operate for 24/7.
If the piping installation is not sufficient, condensation may form on the surface on the insulation.
The common installation problems are: water leaking noisy units wiring misconnection
Daikin Authorised Dealers are the best certified professional that will surely satisfy all your installation enquiries! Do contact them at http://www.daikin.com.sg/contact
See full list of Daikin Authorised Dealers on our website.
Drain tray is installed so as to prevent condensation water from dripping. It is installed under the outdoor unit. The water is then channelled to the nearest toilet or floor trap via PVC piping.
Service & Repair
Do you feel cool air from your air-conditioner? If you don’t feel the cool air, probably its time to engage Daikin’s professional team of technician to ascertain whether is there a need to perform a chemical flush or steam cleaning for your equipment. Book a servicing appointment today!
Chemical Flushing uses chemical to penetrate and remove stubborn accumulated dust and grime that inhibits and chokes the cooling coil and drain pipe. A safer and environmentally friendlier alternative will be Steam Cleaning.
We highly DO NOT recommend to do it without professional personnel. As chemical flushing is a complicated procedure which involves dismantling of the fan coil unit components, it is advisable to engage a qualified air conditioner technician to perform the job.
It is recommended to have the air conditioner serviced on a regular basis by a qualified technician to maintain optimum performance and cooling efficiency as well as maintaining the life span of the air conditioner. It is recommended to perform a quarterly servicing (if unit is use everyday).
Yes. We provide maintenance contract to residential, commercial and industrial buildings. For more details, please contact our Service Call Centre at 6311 8686.
There is a need to chemically flush your fan coil unit. It is recommended to engage a qualified air conditioner technician to perform the job.
Daikin charges $120 for the first fan coil unit with an additional unit at $80 each (exclusive prevailing GST and is applicable only to equipment with less than 3 horsepower). Charges will be different during promotion period. For more details, please contact our Service Call Centre at 6311 8686.
You may purchase another remote controller at our Spare Parts Centre, from 9am-5pm (Monday – Friday) and 9am-12noon (Saturday). Alternatively, you may wish to repair the faulty remote controller at a minimum repair charge at $40.00 (subjected to prevailing GST). If it is beyond repair, you are recommended to purchase a new remote controller.
General Servicing includes washing of the front panel (cover), air filter, drain pan and fan rotor with water, clearing the drainage pipe thoroughly, and check the operating condition and temperature of the air conditioning systems.
Trouble Shooting
When the room temperature has reached its set temperature by the remote controller, the condensing unit will stop operating. It will assume operation once the temperature rises.
This is due to the smell of the room, furniture or cigarettes being absorbed into the unit and discharged together with the airflow. Please contact a qualified serviceman to service your air conditioner in the event that the air conditioner produce foul odour.
The possible causes are: Batteries in the remote control may have run out of power. Objects may be blocking the receiver at fan coil unit. The distance between the sensor and remote control may be too far. Alternatively, you can bring your remote control to our spare parts centre for checking.
The common causes are: Air filter dirty. Object blocking the air inlet/outlet of the indoor/outdoor units. Temperature set too high. Windows and doors are opened. Airflow direction is not appropriately set. Remote controller is not in the cooling mode. Parts may be faulty. Please engage our Daikin Service personnel.
The blower of the air conditioner may be dirty. Please contact qualified service serviceman to service your air conditioner.
It is normal for water to drip from the Condenser Unit as condensation takes place when warm air surrounds the piping connections.
The louver will only stay at that position for a period of 15 minutes by pressing the “swing” button at the remote control. After 15 minutes, the louver will automatically move again. The purpose of this is to prevent condensation at the louver.
This is because water is not drained out from the drainage pipe or water is trapped in the pipe, which is blocked by dirty particles. Please contact a qualified service technician to attend to your air conditioner.
Steam Cleaning
Simply, one uses Steam and the other uses Chemical.
Daikin Steam Cleaner is different from other commercial cleaners and uses powerful pressure to penetrate the evaporator coil, thoroughly cleaning the equipment. Whereas for chemical wash, alkaline solution is used. Find out more about Steam Cleaning.
Steam cleaning does not affect the coil condition. It will not cause corrosion on the coil.
Steam cleaning can be recommended as and when the coil is choked and smelly and this depends on the usage pattern of the aircon units.
Normal steam cleaning will only clean the evaporator coil surface. The steam does not penetrate into the coil.
Daikin unique Steam Cleaning is able to provide high steam penetration into the coil to effective clean the choke coil. Book an appointment and try it today!
Steam cleaning is highly recommended in industries dealing with food as no chemical is used.
Other industries that will benefit from steam cleaning are restaurants, childcare centre, hospital and clinic.