Mir:ai Privacy Policy
**Last Updated: ** [12th June 2026]
# 1. Introduction
Welcome to Mir:ai. Your privacy and the security of your home are important to us.
Mir:ai is a smart home platform that allows you to monitor, manage, and automate connected devices such as air conditioners, lights, switches, and sensors. To provide these services, we collect and process certain information related to your devices, usage, and environment.
This Privacy Policy explains what data we collect, how we use and protect it, and your rights in relation to your personal data. We are committed to handling your information in a transparent, secure, and responsible manner.
By using Mir:ai, you consent to the collection and use of your information in accordance with this Privacy Policy.
We only collect data necessary to deliver and improve our services, and we do not sell your personal data.
# 2. Information We Collect
We collect information necessary to provide and improve our services. This information can be grouped into three categories:
a. **Account Information**
This includes the email addresses of homeowners and authorised residents. It is used for account authentication, access management, and account recovery.
b. **Usage and Device Data**
This includes app activity logs and device usage data. It is collected for diagnostic purposes, performance monitoring, and to improve the functionality and user experience of the app.
c. **Energy Consumption Data**
This includes household energy usage and, where applicable, device-level consumption data. It is used to analyse usage patterns and to improve our models and algorithms for more accurate monitoring and insights.
We only collect data that is relevant and necessary for these purposes.
# 3. How We Use Your Information
We use the data we collect for the following purposes:
– **Account Information (Email Address) **
Used for user authentication, account access, and password recovery.
– **Usage and Device Data**
Used to monitor performance, diagnose issues, and improve the overall functionality and user experience of the app.
– **Energy Consumption Data**
Used to analyse energy usage patterns and improve our models and algorithms for more accurate monitoring, insights, and automation.
Where data is used to improve models or algorithms, it is processed in a secure manner and, where possible, is sanitised, aggregated, or anonymised. This allows us to establish baseline benchmarks and improve prediction accuracy without identifying individual users.
The use of aggregated data helps reduce bias and supports better understanding of energy consumption patterns across different environments.
We do not use your personal data for unrelated purposes without your consent.
# 4. Sharing of Information
We treat your data as confidential and do not share it with third parties without your consent.
Data may be shared only with authorised service providers or partners who support the operation of our services (e.g., cloud hosting or analytics), and only for the purposes described in this policy. Such parties are required to protect your data and are not permitted to use it for any other purpose.
For the purposes of this policy, “third parties” refer to any external organisations or individuals not affiliated with Daikin Singapore.
We do not sell your personal data to third parties.
# 5. Data Retention
We retain your data only for as long as necessary to fulfil the purposes described in this policy, including for analysis and service improvement, which may require retention over multiple years.
When data is no longer required or becomes obsolete, we will take reasonable steps to securely delete or anonymise it.
You may request deletion of your data at any time, subject to legal or operational requirements.
# 6. Security Measures
We implement appropriate physical, administrative, and technical security measures to protect your personal data against unauthorised access, collection, use, disclosure, copying, modification, disposal, or similar risks.
These measures include enterprise-grade security provided by our cloud service providers, secure communication between devices, and the use of encryption where appropriate. We also maintain internal controls to ensure that access to personal data is restricted strictly on a need-to-know basis. Only authorised personnel are permitted to access personal data where such access is necessary for the performance of their duties.
In addition, we apply safeguards such as data masking, and where appropriate, anonymisation or pseudonymisation, to minimise the use of personally identifiable information in data processing and system or model development.
While we take reasonable steps to protect your personal data, please note that no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
# 7. User Rights and Choices
In accordance with the Singapore Personal Data Protection Act (PDPA), you have the right to access and correct your personal data to ensure its accuracy and completeness. This applies to personal information you have provided, such as your email address.
You may also withdraw your consent to the collection and use of your personal data at any time by submitting a request through our designated contact channels or online form. Please note that withdrawing consent may affect the availability or performance of certain features of the service.
You may request deletion of your account at any time. Upon completion of the request, your account information, including your email address, will be removed from our active systems. This process is irreversible.
Certain data, such as usage and energy consumption data, may be retained in an aggregated or anonymised form for analysis and service improvement purposes, where such data no longer identifies you.
To exercise any of these rights, please contact us using the details provided in this policy. We will respond to your requests within a reasonable timeframe in accordance with applicable laws.
# 8. Permissions and Sensors
To provide core features and ensure a smooth user experience, Mir:ai may request the following permissions:
– **Camera**
Used to scan QR codes for device setup and pairing.
– **Local Network**
Required to discover, connect, and communicate with smart devices within your home network.
– **Bluetooth**
Used for pairing and communicating with nearby IoT or smart devices.
– **Notifications**
Used to send alerts, updates, and status information related to your devices and activities.
Permissions are requested only when necessary for specific features. You may manage or withdraw permissions at any time through your device settings, although doing so may affect the availability or functionality of certain features.
# 9. Device Use and Responsibility
Mir:ai allows you to control devices that may affect your physical environment.
You are responsible for:
– Configuring devices correctly
– Managing user access
– Responding to alerts
The app is not a substitute for professional safety, security, or emergency systems.
# 10. Liability and Disclaimer
Mir:ai is provided to help you monitor and control your smart home devices for convenience and awareness.
While we strive to provide a reliable service, we do not guarantee uninterrupted operation, real-time alerts, or complete accuracy. Device performance may be affected by factors beyond our control, including internet connectivity, device compatibility, power supply, and third-party services.
Interactions with the app may affect your physical environment (e.g., locks, alarms, and other smart devices). You are responsible for properly configuring your devices, managing access, and responding to alerts.
To the fullest extent permitted by law, Daikin Singapore shall not be liable for any loss, damage, or harm arising from the use of the service, including device failures, delays, or unauthorised access.
# 11. Changes to This Policy
We may update this Privacy Policy from time to time without prior notice.
Changes may include updates, corrections, or removal of content to ensure the policy remains accurate, complete, and compliant with applicable laws and company requirements.
We may also update this policy to reflect new features, services, or the removal of outdated information.
Where appropriate, we will inform users of significant changes through the app or other communication channels. Continued use of the service after any updates constitutes acceptance of the revised policy.
# 12. Contact Information
If you have any questions or enquiries, please contact us:
service@daikin.com.sg
We aim to respond to all enquiries promptly. However, response times may vary depending on the nature of the request. We appreciate your patience and understanding.