Privacy Policy

Last Updated on 01 March 2017.

Daikin Airconditioning Singapore Pte Ltd, and our affiliates (“Daikin”, “We”, “Us” or “Our”) value the privacy of our customers alike to our own. We encourage all our customers to read this letter of Privacy Policy, which describes the types of information collected and how we use the information through (the “Site”). For any further questions or feedback, send us an email.


This Privacy Policy is incorporated into and subject to the terms of Daikin Site’s Terms of Service Agreement. This Privacy Policy covers information shared (“Products”, “Services”, “Videos”, “Catalogues”, “Promotions”, “Ecommerce”, including “Emails”, “Daikin Apps” and “Communication channels” shared between you and our employees) and collected (“Warranty”, “Registration Forms”, “Training Courses”, “Purchase”, “Membership”, “Reviews”) by Daikin. This Policy does not apply to the links of other companies' or organizations' websites to which this Site links, or to their communications and handling of your information that you provide to them. You will need to make your own independent judgment regarding your interaction with them.

Information We Collect

We collect, store and process your personal information on servers located locally. By using our site, there may be instances and need for you to provide contact and identity information, billing information, and other personal information as indicated on the Site. Once you register on the site, you are no longer anonymous to us.

  • Personal Information that you provide to us or otherwise disclose – Name, Address, Country, Email address, and other basic contact information; Preferences, Content, Mobile Device information, and Credit Card information; Communications and other messages, including correspondence between Daikin and you.
  • Non-personally identifiable information that we gather on the Site, including your IP address, Computer sign-on data, Statistics on page views, Traffic to and from the Site and individual pages on the Site and data that we may collect through Cookies or other means.
  • If you make a purchase on our e-commerce “Online Proshop”, your name, address, country, email address and other information related to the sales purchase. Payment information, such as your credit card number, may be collected and processed by a third party.
  • General information regarding the Services you have subscribed to – Newsletters.

Our Use of Your Information

All information shared with us shall be kept private and solely for the use to provide, maintain and improve our site in terms of – products, services, personalized user experience, operational requests, communications, content and advertising, loss prevention, anti-fraud purposes, auditing, data analysis, and research purposes.
During the use of our site, we may use your personal information to deliver targeted information that is of your interests.
As part of your registration for our services, you may receive certain communications from Daikin, such as administrative announcements and customer service messages regarding the Services and products, and you will not be able to opt out of receiving such communications.
From time to time, Daikin may implement solutions designed to more efficiently capture your communications preferences. In any such event, we will strive to reflect any previously stated communicated preferences within such solutions.

Sharing of Information

Daikin will not sell or rent your information with any third parties without your explicit permission. We may disclose personal information to respond to legal requirements, enforce our policies, respond to claims that a listing or other content violates other’s rights, or protect anyone’s rights, property, or third party service providers who assist us with or safety. All third-party service providers are obliged to protect your information and may be located wherever we operate. By using the Services provided, you consent to the transfer of such information being shared.


A cookie is a string of information that Daikin website stores on a visitor's computer, and that the visitor's browser provides to the website each time the visitor returns. You may disable cookies on your browser or configure browser to refuse and remove any existing cookies before using or accessing our site; however, this may affect your ability to use the Site.
At Daikin, we use browser cookie to help identify and track you or others who use your computer, as a repeat visitor to record session information, access and usage preferences and pattern for the Services. It is essentially to deliver targeted promotions that we believe will be of most interest to you. Our cookies do not track you outside of our site.
This Privacy Policy covers the use of cookies by us and does not cover the use of cookies by any other parties.

Protecting Children’s Privacy

Children, below age 18, without the consent of their parent or guardian should not submit personal Information to us via this Site or other means. While few, if any, of the materials of the Sites are directed towards children, Daikin encourages all parents or guardians to instruct their children in the safe and responsible use of their personal information while using the Internet.

Your Responsibilities

Please be considerate of what content you share from Daikin website. If anyone reports offensive content or information that is not allowed to be shared publicly without permission — we reserve the rights to take legal actions and corrective measures.
Daikin have implemented reasonable and appropriate measures designed to prevent unauthorized access, and to protect and secure your personal information, but we cannot guarantee the accidental or unlawful loss, access, use, alteration or disclosure. Notwithstanding that, you shall also take precautionary and adopt industry best practices in preventing any such breach. To the extent permitted by law, we hereby disclaim any liability related to a security breach or loss of your information.

Privacy Policy Updates

Daikin reserves the right to change this Privacy Policy from time to time. Any such change is effective upon the stated date at the top of this Privacy Policy. We encourage users to regularly check this Privacy Policy for any change. Your continued use of the Services after any change in this Privacy Policy will constitute your acceptance of this Privacy Policy and any change.

Additional Questions

Daikin believes that it is important to hear feedbacks to improve on our services, and our policies. If you have any questions, concerns, about this Policy, or anything about our off-line and on-line products and services, may contact us below:
Daikin Airconditioning (Singapore) Pte Ltd
10 Ang Mo Kio Industrial Park 2 Singapore 569501
Main Line: +65 6583 8888

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