Before Buying an Air Conditioner

What are the objectives of the Energy Labelling Scheme?

The objectives are: Providing consumers with energy efficiency information of labelling product to make purchase decision. Differentiating the product by energy efficiency and simulate introduction of cost effective, energy efficient technology. Enhancing effort to promote environmental protection initiatives through usage of energy efficient product. For more information, please visit Singapore National Environment Agency (NEA) website at this link.

What does the Green Tick Rating Label means for air conditioning?
The Green Tick Rating Label means how energy efficient the air conditioner is according to the number of ticks given.
What is the estimated electrical consumption of an air conditioner per month?
It depends on the air conditioner model you are using and the usage pattern. The estimated electrical consumption can be calculated by using the following formula: Estimated Electrical Consumption = Input (kW) X No. of hours used X No. of days per month X Current Utility Rate
What is the average life span of a residential air conditioner?
Generally, the average life span of any air conditioner is six to seven years. This is subjected to usage pattern and regular servicing of the air conditioner by a qualified air conditioner technician.
What is an Inverter air conditioner? Is this more efficient than a non-Inverter conventional air conditioner?
An Inverter air conditioner delivers cool air by varying the frequency of the compressor, and thus regulates the refrigerant to satisfy room cooling requirements and achieve the desired temperature with minimal fluctuations. It eliminates waste with precise control. In this way, it is more energy efficient.
What is the average price of a Daikin air conditioner unit?

It depends on the air conditioning system requirements. Please contact our Authorised Dealers for more details.

What model is suitable for my residence?
The selection depends on room size, usage, number of rooms you require to be air conditioned, HDB requirements and your preferred temperature setting. It would be advisable to consult your authorised dealers / contractors to perform a heat load calculation on your premise before selecting a suitable model for your application.
Where can I find a good installer / contractor?

See the full listing of Daikin Authorised Dealers on our Website.

General

What is COP?
COP (Coefficient of Performance) indicates how efficiently the air conditioner uses energy. A higher COP means greater energy efficiency which will result in lower electricity consumption, hence saving money.
What is the recommended human comfort temperature setting?
Temperature setting depends on individual's comfort. The recommended temperature setting is 22 degrees to 24 degrees.
What will happen if I do not do any servicing?
The life span of the air conditioner will be shortened, cooling coil and rotor will be clogged and water leakage may occur. Thus, this will reduce the performance and cooling efficiency of the air conditioner.
Can I place an electrical appliance below the air conditioner?
It is not advisable to do so as: a) Moisture in the air may condense and drip on the electrical appliance of the indoor unit. b) Condensation may form at the piping connections during cooling operation at the outdoor unit.
Can I put flower pots on the outdoor unit?
No. Nothing should be put on top of the outdoor unit as this could pose inconvenience to the air conditioner servicemen. It also poses a danger to other residents as well.
Are spare parts easily available?
Yes. They can be obtained from Daikin Spare Parts Centre at No. 10 Ang Mo Kio Industrial Park 2. Tel: 6311-8686 from 9.00 a.m. to 5.00 p.m. (Monday - Friday) and 9.00 a.m. to 12.00 p.m. (Saturday)
If my room is exposed to direct sunlight, will it affect the selection of the air conditioning unit?
Yes. The cooling rate will be affected. However, you can choose to install a higher capacity air conditioning system for that particular room. Please refer to the installer for a suitable cooling capacity.
Does Daikin have a showroom?
Yes. We have a showroom located at Daikin Building at No. 10 Ang Mo Kio Industrial Park 2 Singapore 569501. Tel: 65838888. Operating hours: 9am-5pm. (Monday - Friday).
How do I apply for a permit from HDB to install an air conditioner?
Firstly, you must submit the floor plan of the house to the installer. They will submit the air conditioner catalogue, floor plan and application form to HDB for approval. Thereafter, you will receive a letter of permit from HDB.
What happens if the filter signs lights up and what is its function?
This shows that the air filter requires cleaning. The filter check indicator indicates an appropriate cleaning time, depending on the environment. This indicator acts as a reminder for users to clean the air filter. After cleaning, you need to reset by pressing the filter sign button on the remote controller to deactivate the red light.
Is every air conditioner model suitable for all types of housing i.e. 4-room flats, terrace houses, condominiums etc.?
No. It depends on your room size, usage, number of rooms, HDB requirements and your preferred temperature setting.
Where can I purchase an air purifying filter?
You can easily purchase from our Spare Parts Centre at No. 10 Ang Mo Kio Industrial Park 2. Please call our Service Call Centre at 6311-8686 from 9.00 a.m. to 5.00 p.m. (Monday - Friday) and 9.00 a.m. to 12.00 p.m. (Saturday).
Can the air purifying filter be washed?
No, it has to be replaced every three months or whenever it turns dark. The air purifying filter is not reusable.
What is the purpose of an air purifying filter?
It helps to remove fine dust, pollen, tobacco smoke and odour in the room. Thus, it provides cleaner and fresher air for healthy living. It is commonly used by customers who are sensitive to dust.
What is the average life span of a residential air conditioner?
The average life span of an air conditioner is about six to seven years, but you can prolong the life span with proper maintenance by a qualified serviceman.

Product

What are the advantages of VRV?
VRV offers a wide capacity range, space savings, flexible design with a wide array of indoor units, easy installation with long piping length, quiet operation, optimal comfort and easy energy saving.
What is a VRV?
VRV stands for Variable Refrigerant Volume. It is widely used in high and low rise commercial buildings, residential houses, bungalows and semi-detached houses. As many as 16 fan coil units can be connected to a single outdoor unit.
What is a compressor?
A compressor is a motor inside the Condensing Unit (CU). It functions as a pump to circulate refrigerant in the air conditioning system.
What is an outdoor unit?
An outdoor unit is also known as Condensing Unit (CU). It is normally installed outdoor to discharge hot air.
What is an indoor unit?
An indoor unit is also known as Fan Coil Unit (FCU) or blower unit. It is installed in the room and produces cold air.
Does Daikin sell or rent second hand air conditioners?
No.
What is the difference between super-multi series and normal multi series?
Super-multi series system uses inverter technology whereby the compressor varies its frequency according to the load. This regulates the refrigerant to satisfy room cooling requirements and thus achieving the desired temperature with minimal fluctuations. Hence, its power consumption is less than normal multi series.
Where/who can I buy the air conditioners from?
You can purchase them from any of our Authorised Dealers.
What is an Inverter?

Build a cool environment with Daikin inverters. With inverter powerful operation, it boosts cooling performance when you first turn on the aircon or when you want to change temperature. Our revolutionary technology allows precise temperature control that constantly readjusts itself to the environment and changing occupancy. It is powerful and energy efficient while providing a comfortable environment in every room.

What is an inverter

Warranty

What does the warranty cover?
The warranty period for the equipment is fifteen (15) months from the date of delivery or twelve (12) months from the date of installation, whichever is earlier from Daikin Airconditioning (S) Pte Ltd. Daikin covers two (2) types of warranty, the General Warranty and Compressor Warranty. General Warranty covers all parts of the equipment (excluding installation works installed at the premises). Replacements of all faulty parts are FREE OF CHARGE during the first (1st) year. Compressor Warranty covers ONLY the compressor itself. Replacement of faulty compressor is chargeable except within the first year of warranty as mentioned above. Labour and transportation charges apply. Please call Daikin Call Centre at 6311 8686 for more details on the charges.
Does the warranty period cover General Servicing and/or Chemical Flushing?
No. It is NOT covered during the warranty period. A servicing fee will be chargeable for any General Servicing or Chemical Flushing. Please call Daikin Call Centre at 6311 8686 for more details.
Under what conditions will the warranty end?
The warranty will end when: a) The equipment is relocated to another premise. b) The equipment is exported out of Singapore.
Under what conditions will the warranty be void?
The warranty will be void under the following conditions: Tampering, alteration, modification, misuse and mishandling of the equipment. Damage caused by defective wiring, incorrect voltage and fluctuations or interruptions in the electrical power supply. Damage caused by natural calamities such as fire, lightning strike or flood, etc. Equipment connected to other make or brand.
What shall I do if my warranty certificate is misplaced?
In the event that the warranty certificate is misplaced or lost, a re-registration fee of Singapore twenty (20) dollars (subjected to prevailing GST) per equipment will be chargeable to the owner.
What is not being covered in the compressor warranty?
It does not cover labour and transportation, charging of refrigerant and other components within the refrigeration circuit.

Installation

Do I need to insulate both pipes?
Yes. Both the liquid and the gas pipes MUST be insulated to prevent water condensation from occurring.
How to ensure proper insulation during installation?
Additional insulation of thickness 10mm or more of glasswool or polyethylene foam is required under the following conditions: When the temperature and humidity in the ceiling exceed 30 degrees and Relative Humidity (RH) 80%. When the unit operates for 24 hours.
Is piping insulation important during installation?
If the piping installation is not sufficient, condensation may form on the surface on the insulation.
What are the common installation problems?
The common installation problems are: water leaking noisy units wiring misconnection
Who can I contact for installation issues?
Please refer to your installer/contractor.
Where can I find reliable installer/contractor?
See full list of Daikin Authorised Dealers on our website.
Why do I need to install the drain tray?
Drain tray is installed so as to prevent condensation water from dripping. It is installed under the outdoor unit. The water is then channelled to the nearest toilet or floor trap via PVC piping.

Service & Repair

How often should my air conditioner be chemical flushed?
When the cooling coil is badly choked and the cooling performance is deteriorating. The need to chemical flush would be best ascertained by a qualified air conditioner technician.
What does Chemical Flushing cover?
Chemical Flushing includes washing of the front panel (cover), air filter, drain pan & fan rotor with water, flushing it with chemical to penetrate and remove stubborn accumulated dust that inhibits in the cooling coil, clearing the drain pipe thoroughly, drying the components, and check the operating condition & temperature of the air conditioning system.
Can I do my own chemical flushing?
As chemical flushing is a complicated procedure which involves dismantling of the fan coil unit components, it is advisable to engage a qualified air conditioner technician to perform the job.
How often should my air conditioner be serviced?
It is recommended to have the air conditioner serviced on a regular basis by a qualified technician to maintain optimum performance and cooling efficiency as well as maintaining the life span of the air conditioner. It is recommended to perform a quarterly servicing (if unit is use everyday).
Does Daikin provide maintenance contract to residential, commercial and industrial buildings?
Yes. We provide maintenance contract to residential, commercial and industrial buildings. For more details, please contact our Service Call Centre at 6311 8686.
What if the fan coil gets coated with ice?
There is a need to chemically flush your fan coil unit. It is recommended to engage a qualified air conditioner technician to perform the job.
How much does Daikin charge for General Servicing of Fan Coil Units?
Daikin charges $80 for the first fan coil unit with an additional unit at $40 each (exclusive prevailing GST and is applicable only to equipment with less than 3 horsepower). Charges will be different during promotion period. For more details, please contact our Service Call Centre at 6311 8686.
What should I do if my remote control is faulty?
You may purchase another remote controller at our Spare Parts Centre, from 9am-5pm (Monday - Friday) and 9am-12noon (Saturday). Alternatively, you may wish to repair the faulty remote controller at a minimum repair charge at $40.00 (subjected to prevailing GST). If it is beyond repair, you are recommended to purchase a new remote controller.
What does General Servicing cover?
General Servicing includes washing of the front panel (cover), air filter, drain pan and fan rotor with water, clearing the drainage pipe thoroughly, and check the operating condition and temperature of the air conditioning systems.

Trouble Shooting

Why is the Fan Coil Unit (Indoor Unit) still operating when the Condenser (Outdoor Unit) is not?
When the room temperature has reached its set temperature by the remote controller, the condensing unit will stop operating. It will assume operation once the temperature rises.
Why does the air conditioner (Indoor Unit) produce a foul smell?
This is due to the smell of the room, furniture or cigarettes being absorbed into the unit and discharged together with the airflow. Please contact a qualified serviceman to service your air conditioner in the event that the air conditioner produce foul odour.
Why is the air conditioner unable to receive the signal from the remote control?
The possible causes are: Batteries in the remote control may have run out of power. Objects may be blocking the receiver at fan coil unit. The distance between the sensor and remote control may be too far. Alternatively, you can bring your remote control to our spare parts centre for checking.
Why is my air conditioner (Indoor Unit) not cold?
The common causes are: Air filter dirty. Object blocking the air inlet/outlet of the indoor/outdoor units. Temperature set too high. Windows and doors are opened. Airflow direction is not appropriately set. Remote controller is not in the cooling mode. Parts may be faulty. Please engage our Daikin Service personnel.
Why is my air conditioner (Indoor Unit) noisy?
The blower of the air conditioner may be dirty. Please contact qualified service serviceman to service your air conditioner.
Why does water drip from the Condenser Unit (Outdoor Unit)?
It is normal for water to drip from the Condenser Unit as condensation takes place when warm air surrounds the piping connections.
Can I set my louver into a fixed position?
The louver will only stay at that position for a period of 15 minutes by pressing the "swing" button at the remote control. After 15 minutes, the louver will automatically move again. The purpose of this is to prevent condensation at the louver.
Why is there water leaking at the air conditioner (Indoor Unit)?
This is because water is not drained out from the drainage pipe or water is trapped in the pipe, which is blocked by dirty particles. Please contact a qualified service technician to attend to your air conditioner.



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