Marutto / Remote Monitoring System

The Smart, Connected Choice for Smarter Buildings

Daikin's Remote Monitoring and Control System empowers building owners with advanced tools to monitor, control, and optimize their air-conditioning systems in real time—maximizing comfort, reliability, and energy savings. As a pioneer in providing 24/7 access to live diagnostics and system performance, Daikin offers an all-in-one solution that not only predicts faults before they happen, but also ensures systems are continuously operating at their optimal efficiency.

With integrated control features and Measurement & Verification (M&V) capabilities, the system provides real-time insights, automated adjustments, and data-driven decision support for both facility managers and sustainability teams. Building owners benefit from first-hand alerts on potential malfunctions and service disruptions—early detection of performance issues, the system helps building owners maintain high operational standards and energy efficiency—key criteria for achieving and sustaining Singapore Green Mark certification..

Exclusively available for owners of VRV III systems and later models.

Key Features Overview

Remote Monitoring & Control

Operate and manage your HVAC systems remotely via smartphones, tablets, or PCs—ensuring complete flexibility and operational convenience.

Error Notification & Emergency Operation

Get instant alerts for system faults and perform emergency control actions remotely to ensure continuity and safety.

Multi-Site Management

Multi-Site Management Monitor and control multiple facilities from a single dashboard—perfect for businesses with assets distributed across locations.

Schedule Automation

Pre-set operation schedules for HVAC and related systems to reduce energy use, optimize comfort, and minimize manual intervention.

Interlocking Device Control

Integrate and automate control of air conditioners, ventilation systems, lighting, and sensors for seamless building operation.

Energy Saving Simulation

Run simulations based on past data to explore energy-saving opportunities and predict reductions in utility costs.

Energy Visualization & M&V

Track real-time and historical energy usage with intuitive dashboards and permanent M&V tools to verify system efficiency and support sustainability goals.

Efficiency Optimization

Automatically identify and correct underperforming units or excessive runtime to maintain systems at peak efficiency—supporting Green Mark objectives and long-term energy savings.

Basic fault detection and diagnostics (FDD) of sensors

Stay ahead with a smart dashboard that offers a clear overview of system health, pinpoints potential faults, and delivers predictive alerts—empowering proactive decisions before issues arise.

Key Features

Automated Health Checks

Continuous monitoring of sensor performance to detect faults or abnormalities early.

RMS Platform Access

Real-time data and insights available via both mobile app and web portal for seamless monitoring.

Predictive Failure Detection

Identifies irregularities in the VRV system before actual breakdowns occur—enabling proactive maintenance.

Malfunction & Prediction Reporting

Timely reports highlighting current faults and potential future issues to support informed decision-making.

Why Choose Our Solution?

Prevent Breakdowns – Catch issues early with smart alerts.
Save Costs – Reduce downtime and repair expenses.
User-Friendly – Intuitive dashboard with clear visualizations.

Empower your team with predictive insights and stay ahead of system issues.

Streamline your operations with our ready-to-deploy system for malfunction tracking, live monitoring, and seamless incident feedback

BCA (GM 2021) Criterion	BCA (GM) Criteria Description	GM Points
Maintainability 6.3.1b	Type 1 – Use of digitised workflow automation to streamline the workflow, productivity and service delivery: Digitalized Workflow Automation: When triggered by a feedback or incident, automatically initiates a process that tracks, monitors, and closes the feedback or incident.	1
Maintainability 6.3.1c	Type 2 – Use of data analytics and artificial intelligence for system optimization and predictive maintenance: i) Diagnostics AI: Able to identify system deviations and diagnose potential causes. ii) Predictive AI: Able to diagnose problems and predict future states of assets and systems.	2
Maintainability 6.4.1a	Integration across multiple systems/FM services to optimize resource deployment and utilization across multiple systems/FM services	1

Potential Green Mark Points

Efficiency & Energy (M&V) VRV

Monitor, Analyze, and Optimize Energy Performance

Key Features:

Real-Time & Historical Tracking

Instantly view energy usage trends with intuitive dashboards.

Permanent M&V Tools

Continuously verify system efficiency and ROI with reliable data.

Sustainability Insights

Track progress toward energy and carbon reduction goals.

Actionable Analytics

Identify inefficiencies and opportunities for optimization. Empower data-driven decisions to maximize savings and sustainability.

Maximize Performance, Minimize Waste

Unlock the full potential of your HVAC system with smart automation and real-time insights that drive efficiency, savings, and sustainability.

Key Features:

Automated Performance Monitoring

Continuously scan systems to detect underperforming units or abnormal runtime.

Proactive Corrections

Automatically adjust settings or flag issues to maintain peak efficiency.

Energy & Cost Savings

Reduce waste and lower operational expenses through optimized performance.

Green Mark Compliance

Align with sustainability standards and achieve long-term environmental goals. Smart optimization for a greener, more efficient future.

Power Consumption Monitoring

Gain visibility into outdoor unit power, indoor unit power, and overall system efficiency—all in one intuitive dashboard.

Green Mark Requirement

BCA (GM 2021) Criterion	BCA (GM) Criteria Description
Permanent Instrumentation for Measurement and Verification	VRF Suppliers’ in-house monitoring system is acceptable if it’s capable of monitoring the system efficiency within 10% uncertainty.

Remote Control

Marutto

Marutto Smart Solution is Daikin’s all-in-one, cloud-based HVAC management service designed to provide real-time control, monitoring, and advanced analytics for commercial and industrial facilities. It ensures optimal comfort, energy efficiency, and seamless integration with existing systems.

Highlights

Remote Monitoring and Control

Operate and manage your HVAC systems remotely using smartphones, tablets, or computers, ensuring flexibility and convenience.

Multi-Site Management

Centrally manage equipment across multiple locations, ideal for businesses with facilities spread over large areas or different regions.

Energy Visualization

Gain insights into energy consumption patterns through detailed graphs, helping identify inefficiencies and opportunities for cost savings.

Interlocking Control of Devices

Integrate and control various devices such as air conditioners, ventilation systems, lighting, and sensors for a cohesive and efficient operation.

Error Notification and Remote Emergency Operation

Receive immediate alerts for equipment errors and perform emergency operations remotely to minimize downtime and maintain comfort levels.

Schedule Control

Automate daily operations by setting schedules for air conditioning, lighting, and other equipment, enhancing efficiency and reducing manual intervention.

Energy-Saving Simulation

Simulate potential energy-saving measures based on historical usage data to estimate reductions in electricity bills and improve sustainability.

Benefits

Reduce Operational Downtime.

Multiple Locations. One Central Control.

Optimise Energy Usage

Marutto Overview

Plan

	Efficiency, Energy and Fault Dashboard + Smart Control Management	Efficiency, Energy and Fault Dashboard + Smart Control Management + Efficient Recovery Management	Efficiency, Energy and Fault Dashboard + Smart Control Management + Energy Saving Management	Efficiency, Energy and Fault Dashboard + Smart Control Management + Efficient Recovery Management + Energy Saving Management
Predictive Analytics	✓	✓	✓	✓
Reduce VRV systems downtime	✓	✓	✓	✓
Real-time malfunction notification	✓	✓	✓	✓
Historical malfunction report	✓	✓	✓	✓
Troubleshooting guide	✓	✓	✓	✓
Monitor VRV Systems' power consumption and efficiency	✓	✓	✓	✓
View Multiple Site in a screen	✓	✓	✓	✓
Control Management (i.e. Set temperature, Fan Speed, On/off)	✓	✓	✓	✓
Zone Control	✓	✓	✓	✓
Control Remotely	✓	✓	✓	✓
Emergency and Recover^²		✓		✓
Fine-tune and automatically regulate VRV systems to operate in optimum efficiency			✓	✓

Other Add On Features

Indoor Air Quality Management

1. Minimum 3 years contract and $600 per year
2. Applies to specific malfunction code

Our Clients

Remote Monitoring System has connected to more than 100 buildings. Some of our clients include:

Download

Download Remote Monitoring System App on your mobile

Available on App Store and Google Play

FAQs

Where is RMS installed?

It is recommended to install the data logger and the router near to the existing centralized controller. If there are no centralized controller, they can be installed at the outdoor condenser unit with a weatherproof box.

Does the RMS data logger and router tap onto the company’s network?

No, Daikin RMS uses standalone network with router and sim card.

How are the error codes being notified?

Malfunction notification will be sent automatically via SMS, E-mail or Smartphone App.

Will my A/C system operation be affected during the installation of RMS?

Daikin engineer will need to access to all the outdoor and indoor units to do an address setting. Nevertheless, during the process, all A/C systems can be function as usual.

How long does it takes for RMS to be installed?

1-3 working days.

How are the A/C system being monitored?

Operation Data are collected from the A/C systems and transmit to Daikin Cloud to process these data automatically.

Which air-conditioning system can be connected to RMS?

RMS only support Daikin VRVIII and above.

How do we contact Daikin regarding RMS?

You may call us at 6311 8698 or email us at service@daikin.com.sg

What happens if MARUTTO Cloud Server or Client Internet is down?

Cloud Functions like remote control or reports will not be available, but local operation using the Local Application App will be available.

What happens to schedules and interlocks if Internet connection is down?

Schedules and interlocks will still work based on system time on the MARUTTO controller.

Does MARUTTO feature BACnet capabilities?

MARUTTO has BACnet capabilities.

What are the specifications and wiring length for the cables for MARUTTO Installation?

LAN: Cat 5E and above, 100m
DIII-NET: 0.75mm² to 1.25mm² 2 core. Total cable length (Shield: 1.5km, Unshielded: 2km)
Power Supply: 1.0mm² to 2.0mm².
DI/DIO/PI: 0.65mm² to 1.25mm². Total cable length 200m
RS485, DIII Plus Adapter: 0.65mm² to 0.9mm² 2 core twisted pair. Total length: 50m
RS485 WAGO: 0.65mm² to 0.9mm² 2 core twisted pair. Total length: 500m

How many CU/Outdoor unit systems can be connected to one DIII-NET Port on MARUTTO or its corresponding DIII Plus Adapter / Plus Adapter Slot?

7 Outdoor unit systems can be connected to one DIII-NET Port.

A Multi-Connection System is counted as one system.

What file format for the floor plan is allowed to be imported for Layout function?

JPEG or PNG, file size 500 KB or less

Can RA and SA Indoor unit models be connected to MARUTTO?

Only RA and SA that is connected using KRP adapter or direct connect to DIII-NET can be used. Units that have WiFi adapters are not compatible.

Can all VRV models access the Remote Emergency Operation Service?

Yes, VRV 4 & 5 will be completed by End November 2023 and VRV 3S and older model at later stage.

Does MARUTTO require a power meter for energy visualization?

Power meter is required to accurately track energy data however MARUTTO can estimate and show the VRV energy usage amount without the power meter using data from outdoor unit.

Power meter is required to accurately track energy data however MARUTTO can estimate and show the VRV energy usage amount without the power meter using data from outdoor unit.

The Energy consumption Report will be updated every 30 Minutes.

Contact Us

Call: 6311 8686
Email: sales@daikin.com.sg