customer satisfaction

Sustainable business begins with the constant understanding of frontline issues and evolve for the better. This leads to changes in better product quality and services that sustain the business, the society we serve and our home, the Earth.


Policy and Commitment

Daikin’s philosophy is to identify and fulfill customers’ needs through providing high quality products, materials and services. Keeping in mind the changes in social trends, we will proactively propose new products and services that exceed customers’ expectations.


Initiatives and Actions

Daikin aims to exceed customers’ expectations on comfort and convenience, leading to higher satisfaction. By continuing to enhance the skills of our engineers and level of dedication, we will strive to provide high quality products and services.

  Base Year 2016 2017 2018 2019 2020 2021 2022
Overall Satisfaction FY2015 1.00 1.00 1.00 1.00 1.01 1.08 1.08

*Satisfaction of after-sales services, regarding the base year as 1.00.

Service engineers’ technical skills are essential in providing good service. Therefore, yearly training and technical assessment are conducted to ensure that the engineers are equipped with the minimum skillsets to embark on the troubleshooting works on the ground. Apart from basic technical training, service engineers also undergo soft skills training for more effective communication with customers.

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