customer satisfaction
Sustainable business begins with the constant understanding of frontline issues and evolve for the better. This leads to changes in better product quality and services that sustain the business, the society we serve and our home, the Earth.
Policy and Commitment
Daikin’s philosophy is to identify and fulfill customers’ needs through providing high quality products, materials and services. Keeping in mind the changes in social trends, we will proactively propose new products and services that exceed customers’ expectations.
Initiatives and Actions
Daikin aims to exceed customers’ expectations on comfort and convenience, leading to higher satisfaction. By continuing to enhance the skills of our engineers and level of dedication, we will strive to provide high quality products and services.
| Base Year | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | ||
|---|---|---|---|---|---|---|---|---|---|---|
| Overall Satisfaction | FY2015 | 1.00 | 1.00 | 1.00 | 1.00 | 1.01 | 1.08 | 1.08 | 1.02 | |
*Satisfaction of after-sales services, regarding the base year as 1.00.
Service engineers’ technical skills are essential in providing good service. Therefore, yearly training and technical assessment are conducted to ensure that the engineers are equipped with the minimum skillsets to embark on the troubleshooting works on the ground. Apart from basic technical training, service engineers also undergo soft skills training for more effective communication with customers.
World's industry leader in air conditioning with company sales over 17 billion dollars(*).
Production is being performed at over 90 production bases worldwide to meet a wide range of individual needs and preferences-for now and in the future.
Daikin products are used in more than 150 countries worldwide.
From heating and cooling to refrigeration and freezing, Daikin has a team of air specialists standing united to help customers resolve thorny issues related to air comfort and quality.
Daikin leads the air conditioning market in the three cutting-edge core technologies.
Daikin has invested $300 million(*) for Technology and Innovation Center.
Daikin selects the optimal refrigerant for each equipment type and works to promote its product commercialization and widespread use.
The history of Daikin is also a history of global air conditioning and delivering countless new innovations for air comfort.
Daikin offers an environment and opportunities nurturing growth where people work with enthusiasm and purpose.