stakeholder engagement

Why is it important?

For a company to achieve sustainable growth, it must understand the concerns and expectations of stakeholders and know that business activities of a company will directly and indirectly affect them. Hence, Daikin constantly engage in dialogue with our stakeholders to establish and maintain a mutual relationship.

Policy and Commitment

We value opportunities for dialogue with customers, business partners, employees, and local communities, and share our findings with the management. In addition, we partner with government agencies, international organizations and experts to create and improve environmental performance in products and services.

Initiatives and Actions

Stakeholders	Main dialogue methods and opportunities	Main dialogue representatives at Daikin
Customer	Daily Sales Activities Annual recognitions award ceremony Quarterly customer engagement sales meeting Overseas incentive trips for customers Factory visits Contact Center Showrooms	Sales Division Service Division
Procurement business partners	Daily procurement activities Supplier briefings Quality improvement meeting in case of major quality issue Factory visit Quality and routine audits (during new supplier evaluation)	Procurement Division
Employees	Interviews based on employee self-assessments Group Management Meeting and Global managers’ meetings Employee satisfaction survey Employee communication events	Human Resources Division Corporate Planning Department
Communities	Involvement with local groups and events Providing environmental education	CSR Representative
Government agencies, industry, academia	Participation in industry activities	Marketing Department HR Department CSR Representative

stakeholder engagement

Why is it important?

Policy and Commitment

Initiatives and Actions

World's industry leader in air conditioning with company sales over 17 billion dollars(*).

Production is being performed at over 90 production bases worldwide to meet a wide range of individual needs and preferences-for now and in the future.

Daikin products are used in more than 150 countries worldwide.

From heating and cooling to refrigeration and freezing, Daikin has a team of air specialists standing united to help customers resolve thorny issues related to air comfort and quality.

Daikin leads the air conditioning market in the three cutting-edge core technologies.

Daikin has invested $300 million(*) for Technology and Innovation Center.

Daikin selects the optimal refrigerant for each equipment type and works to promote its product commercialization and widespread use.

The history of Daikin is also a history of global air conditioning and delivering countless new innovations for air comfort.

Daikin offers an environment and opportunities nurturing growth where people work with enthusiasm and purpose.

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